Assistance Dogs International North America Regional Chapter (ADINA)


Assistance Dogs International North America Regional Chapter is dedicated to supporting the work of assistance dog programs across the United States and Canada. It was created in 2007.

Access and Laws

View links for information on public access laws for Canada

View links for information on public access laws for the United States of America

Airline Access Campaign

The ADI North America Airline Accessibility Campaign has added an education toolkit that is available below.  The goal of this campaign is to educate airport/airline personnel and the US Department of Transportation on access rights and expected service animal behavior for people with disabilities traveling with service animals.  With every program's help, we will further position Assistance Dogs International as the expert in the field of assistance dogs and the one to consult when laws and access related issues are challenged.  These efforts are ultimately to provide for easier access for all of our graduate teams.

We encourage every ADI NA member program to educate their local airport personnel with the assistance of a PowerPoint that has been developed.  Contacting the marketing and communications department of your local airport is a good starting point, if you don't already have a contact.  After presenting this material, please fill out the form on the link below so that we can track which airports this has been shared and determine which ones we need to target more specifically.  These is also an airline access campaign poster that can be shared in a printed format of any size that describes the differences between service dogs, emotional support animals and pets.  ADI NA encourages each program to supply their graduate teams with an ADI accredited member logo or patch on their working dogs' vests/capes or equipment to help identify our graduates while in airports and the general public.  

Click HERE for the Airline Access Campaign Toolkit PowerPoint Presentation

Airline Access Campaign Toolkit Poster

Link to Completed Presentation Form

Air Carrier Act - Proposed Rules and Regulations - NEW!!!  YOUR ACTION IS NEEDED NOW - DEADLINE APRIL 6, 2020!

ADINA Final Comments on DOT NPRM - DOT-OST 2018-0068

ADI NA Members and Candidates,
I hope this letter finds you and your families hunkered down and safe during these challenging times. Even though each of us is occupied with keeping our programs going, I hope you can take the time to get your comments in to the Department of Transportation (DOT) to advocate for our Graduates.
On the ADINA Regional Chapter page is the final response from the ADINA Legislative and Advocacy Committee that will be sent to the Department of Transportation to address the Notice for Rule Making (NPRM) for the Air Carrier Access Act (ACAA). Previously, you were sent a shortened version of these comments that were reviewed at our Virtual Town Hall meeting on March 24.
ADINA Comments DOT NPRM DOT-OST-2018-0068 Short Version-Town Hall Review
I ask that you read the final comments (link above) along with the previously sent Town Hall materials and send in a letter to the DOT introducing your program and your comments regarding the new proposed rules  to the ACAA as soon as possible. If you agree with the comments from the ADINA Board, you can use them as well.  
please send your Program's comments to ALL your graduate teams and encourage them to also respond. Some programs have put their comments on their website to encourage even more support.  
Comments MUST be filed at before April 6, 2020  11:59 PM ET.
This is our opportunity as an industry to ensure Flying with Assistance Dogs is more accessible and safer for all our Graduate Service Dog Teams. Please reach out to me at [email protected]  or to Sheri Soltes at [email protected] if you have any questions or need more information.
Thank You All!
Sheila O’Brien
Chair of ADI NA Board of Directors

Air Carrier Act - Proposed Rules and Regulations


DEPARTMENT OF TRANSPORTATION Office of the Secretary 14 CFR Part 382 [Docket No. DOT–OST–2018–0068] RIN No. 2105–AE63 Traveling by Air With Service Animals AGENCY: Office of the Secretary (OST), U.S. Department of Transportation (DOT). ACTION: Notice of proposed rulemaking (NPRM).

SUMMARY: The U.S. Department of Transportation (Department or DOT) is seeking comment in this Notice of Proposed Rulemaking (NPRM) on proposed amendments to the Department’s Air Carrier Access Act (ACAA) regulation on the transportation of service animals by air. The proposed amendments are intended to ensure that our air transportation system is safe for the traveling public and accessible to individuals with disabilities.

DATES: Comments should be filed by April 6, 2020. Late-filed comments will be considered to the extent practicable.

ADDRESSES: You may file comments identified by the docket number DOT– OST–2018–0068 by any of the following methods: • Federal eRulemaking Portal: Go to and follow the online instructions for submitting comments. • Mail: Docket Management Facility, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building Ground Floor, Room W12–140, Washington, DC 20590–0001. • Hand Delivery or Courier: West Building Ground Floor, Room W12–140, 1200 New Jersey Ave. SE, between 9:00 a.m. and 5:00 p.m. ET, Monday through Friday, except Federal holidays. • Fax: (202) 493–2251.

Instructions: You must include the agency name and docket number DOT– OST–2018–0068 or the Regulatory Identification Number (RIN) for the rulemaking at the beginning of your comment. All comments received will be posted without change to http://, including any personal information provided.

Download the Full DOT Document HERE.

Town Hall Meeting - March 24, 2020 1:30 p.m. EST

This meeting is open to ALL Executive Directors or a representative from each ADI Accredited Member or Candidate Program.  The link was sent to all the executive directors.  PLEASE EMAIL ME AT [email protected] IF YOU NEED THE ZOOM LINK TO JOIN THE MEETING.

Below are the documents for the ADINA Town Hall

ADINA Comments on DOT NPRM OST_2018-0068

Letter from Sheila - ACAA DOT Proposed Changes


ADINA Town Hall Agenda

ADINA Regional Chapter Board

Contact ADINA

[email protected]