Fraudulent Service Dog Survey

Published Thursday, December 5, 2019

Submitted by Jeanine Konopelski, National Director of Marketing, Canine Companions for Independence and ADI North America Regional Board Member

In early September, Canine Companions for Independence® in partnership with ADI North America Regional Chapter Board, released a survey to all ADI members in the US to gather information on the impact of service dog access.  We are grateful to all who took the time to fill out the survey.  Nearly 1,400 assistance dog users responded within the month the survey was open.

  • The survey covered multiple known problem areas for service dog users, providing some key takeaways:  92.6% of respondents have encountered out of control or questionable dogs in their time as a service dog user.
  • 48.3% have been denied access or asked to leave a business.
  • 78% of respondents have experienced an out of control dog vocalizing at, lunging at, distracting, or biting their service dog in places where pets are not permitted.
  • Two-thirds of respondents feel that untrained, fraudulent service dogs have a negative impact on their quality of life and independence.

The information collected provides concrete statistics that may be used to educate businesses, approach legislators and local entities, and more.  We continue to find ways to reduce the impact of service dog issues in public places and raise awareness of service dog access.  We appreciate the collaboration between ADI North America member organizations.

View the infographic.

View excel format of data from this survey.